Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D******t A. –
The dress is amazing!!!! It’s a dress that is worth 3000$ not 300$,quality is amazing.I have ordered size 16 ,so the dress is bigger on me but I wanted it bigger ,so I can adjust it to my size :).They even made it the exact color that I wanted and after shipping it came from China to Norway in 24 h with Dhl.Thank you seller for everything ,you guys are amazing :).I’m very happy
O**a K. –
Девушки, это самое волшебное платье!!! Идеально, очень качественно сшито! Нигде даже лишней ниточки нет! Бисер и камни сверкают, выглядит потрясающе!!! Куча юбок, вес у платья внушительный: ткани не пожалели) на параметры 87-64-92 и рост 164 село хорошо, но в груди немного велико, нужен или силикон, или подходящий лифчик))) если надеть обычный – сзади видна застежка (специально сфоткала). Есть небольшие чашки. На мой рост ооочень длинное даже под каблуки, подошью. А для фотосессий можно и не подшивать, очень красиво струится по земле! Цвет – нюд, вживую абсолютно не розовый, скорее ближе к светлому кофейному. В общем, я безумно довольна, платье стоит каждого доллара!!! Спасибо прекрасному продавцу!!! Позже приложу профессиональные фото, пока только с телефона, извините за качество.
I***e B. –
La robe est sublime , je me suis trompé au niveau de la couleur mais je compte la recommandai , mais la robe est juste sublime , la qualité est superbe , et en 9 jours j’ai reçue la robe c’est super rapide ! Très surprise ! Je vous commande le vendeur
V*******a T. –
Заказываю второе платье, но в чёрном цвете- все прекрасно, фатин только более жёсткий , но на виде это никак не отразилось. Плечики всегда сваливаются, поэтому я пришила сзади бесцветную силиконовую полоску. Продавца и платье рекомендую