FAQ


Given below are the frequently asked questions, incase of any questions please go through it once before writing to us because most of the questions have been answered here. Thank you for your support.


We ship orders all over the world. If you want to know more detailed information, please look at the dedicated Delivery Information page or consult our Customer Service staff.


Flat Rate Shipping takes approximately 7 to 25 business days to reach destination countries. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.

a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.

b) For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 7 to 25 business days.

c). For customers in South America, it may take 15 to 30 business days.

d). For all other countries, it may take 15 to 25 business days.

For Standard Rate Shipping, it usually takes 6 to 10 business days to most destination countries. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are being logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.

For Expedited Rate Shipping, we ship by DHL/UPS/IB depending on your location; the approximate shipping time is 3 – 7 business days.

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant shipping company.

Orders are processed pending stock availability and payment/credit verification. Orders placed on Friday after 6 PM US CST (US Central Standard Time) will begin processing on the following Monday. Uniqistic.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. The delivery time does not include Sundays or public Holidays.

Products with quality-related issues may be returned for a refund or exchange by first read Returns and contacting Customer Service within 15 days of receiving your order. Buyers will be responsible for any return shipping fees incurred.

Please note that all returned items must be in brand new condition, unused/unworn and with all original tags, contents and packaging intact.

For clearance products, discounted products and custom-made products, returns and exchanges are not accepted. Please see the relevant detailed information of the item when making the order.

We will process the refund after we receive your package, to confirm whether your items adhere to our Return Policy. Following confirmation, we will authorize the refund for you, this usually takes 3-5 working days for us to process following receipt of your package and we will send email notification. The payment method and policy of the respective payment providers determine when the refund will appear in your account balance.

You can send it back to exchange, however you are responsible for the shipping fee both ways. Usually the double shipping cost is more than the item price, so we strongly advise you to check the size information carefully when you make the order.

First, please carefully check and review your order list to make sure whether the order was sent using only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive.

If all of the packages for the order have been delivered but you are still missing an item, please check the contents of all the sent packages very carefully, especially if it is a small item that can be misplaced.
Please contact our Customer Service staff after you have confirmed that the item is definitely missing.

You may view the status of your order by logging into your Uniqistic.com account and clicking on My Orders to check on that status of your order.

If you have already paid for an order and want to cancel it, please contact our Customer Service Department at our dedicated Support Center as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at our dedicated Support Center and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is at an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

It means that there is only one size available for the item, generally a medium size to fit the majority of customers. However, please note that a Medium in China is approximately a Small in Europe/USA.
If you are not sure whether the clothing will fit, please refer to the product information for details or contact our dedicated Support Center with a pre-sale inquiry.

There are absolutely no sales taxes or any hidden charges to pay on the China side when you buy goods at Uniqistic.com. However when the goods are received, the recipient may have to pay some taxes on their local side. When you are buying from China, and the goods are delivered to your country, this is importing. The exact process in receiving goods will therefore usually be different from buying mail order products from online stores within your country.

Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values. Customs offices in other countries do not adopt this practice. You are responsible for finding out the situation in your own country.

Whatever goods you order from Uniqistic.com, we will ship to you. We will not enforce any rules so it is up to you to make sure that what you are purchasing from us is acceptable to be imported into your country.

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

If you have already paid for an order and want to cancel it, please contact our Support Center as soon as possible.

If you are not sure about an issue relating to your order or you wish to change it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make changes.If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact out Customer Service Department, we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is at an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

Sign up to the latest deals and hottest fashion by providing your email address at the bottom of our main page.

There are some complex rules and filters in every mail system so sometimes our e-mail will be treated as spam which is then redirected to your spam box.

Simply click the unsubscribe link at the bottom of this newsletter to cancel the email.