Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***p –
beautiful! im 1.63, 63 kilo. took size m
K***n –
Delivered very quickly-about a week. on height 161 came up perfectly, size M also matches. thanks
Customer –
What a super cute dress. I have size XXL ordered. My height is 1.82. 88 pounds. Airy fabric, wearing quite tasty.
C***t –
beautiful dress! on parameters 80-62-92, there is a little bit of a room at the top but it fits perfectly when u put on a padded bra. you can make the waist as tight or as loose as you want so it will fit most body types. i am 164cm tall and it hits above the ankle. can’t wait to wear it this summer!
I***a –
Super sexy dress, super fast shipment. Recommend
J***n –
Very fast delivery. Super dress. It sits perfectly on the figure. I already have red. Black is not inferior to anything
L***l –
Beautiful but a little transparent Put a white will
A*** –
It’s a pretty dress! 1m67 80 kg I took the size L. The package came in time, the material is light, it is a good synthetic fabric. The dress is asymmetrical in front of it reaches the knees. I highly recommend and I intend to buy another!
B***y –
Super I will recommend several colors I took M but I could have taken S It’s a wallet dress easy to adjust
S***S –
Beautiful non-transparent fluid dress fits the morphology… fast delivery
B***n –
Perfect
L***l –
Stunning I am 1m56
Z***a –
I’m delighted with the dress! On the parameters 95/74/110 just perfectly fit the size m. Delivery 10 days took, shock! I will order from this store yet!
Customer –
Very nice dress.
R***X –
Get this dress!! I repeat. Get. This. Dress!! It’s light, it fits true to Western size, the color is great, and fabric’s not bad. Look at this. Just get it already 🙂
U***r –
Perfect dress worth every penny. True to size, although size S was a tiny bit big on me.
Customer –
A stunning dress, no worse than in the dawn. it was long enough, but it was worth it. Light, pleasant to the body
M*** –
Magnifique J’adore Urges: positivelifelm _
M***s –
gostei muito bom para o verão
K***r –
This is gorgeous! Exactly as described and really light. Would buy again. My measurements are 100-80-100 and L fits perfectly.
I***r –
Fabulous dress. Bought size L. Irish /English size 12. True to size. This dress is worth every penny. Stunning on.
A***e –
Absolutely gorgeous style! My new favorite dress! Fits perfectly. The only thing I don’t like – it’s synthetics, but it’s good for its price
B***n –
Superb and very fast
R***g –
mooie stof, erg blij mee.. heb hem ook in het zwart besteld
S***f –
Fits great as long as you order 1 size up. The wife loves it
M***l –
The goods came quickly. I did not communicate with the store. The dress corresponds to the description. Comfortable dress for every day, everyday.
M***n –
choose a size bigger. ❤️
F***r –
Super pas de photo désolée
M***A –
1,64 height, 64kg, size m. Perfect, loved!
G***a –
Joli tissu. Un peu large
Customer –
Super
S***l –
The dress is nice, fits well & looks good! Unfortunately it took 2 months before I received it (Netherlands). I did order it for my holiday, but I received the day I got back..