Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***l –
Very good product. Fabric, good workmanship, proper size.
Customer –
Good material
Customer –
You won’t regret!
D***a –
Très beu legging
I***i –
Received this item that I ordered from your prestigious online store. It is very good and highly recommended to others. Many thanks.
M***a –
The color is darker than on the model but I am satisfied with the products.
E***e –
Looks beautiful. It is a present so I cannot try it. Came very fast. The fabric seems sturdy and quiet thick for modern leggings. I highly recommend. I took one size up, I think it will fit my daughter fine.
Customer –
delivery within three weeks. item is fine
D***a –
Beautiful leeging sends super fast I recommend this store
N***n –
Perfect! It is super stretchy and a nice thick Mote. Shining absolutely not by. I have my own size ordered (Medium) you would even one size smaller can order. I go there sure multiple order. The legging has a nice texture. Looks absolutely not cheap out. It is huge high waisted. Super fine to put one sweatshirt on top to wear.
C***Z –
Seem like good leggings. I wouldn’t call them brown, but they’re nice. We’ll see if they work when worn.
V***a –
Good
Customer –
Called a little transparent.
A***k –
the best ! 177cm waist 63cm hips 93cm size S
J***e –
One of my fav leggings now , still little bit see true but very comfortable
Customer –
Amazing pair of leggings, high waisted and fit perfectly . I will now purchasing more colours, I am a uk size 10 and got a medium. Shipping took about 2 months
T***i –
Very good leggings but the delivery is a little long (1 month)
N*** –
The leggings are really cool
O*** –
I would definitely recommend this item. looks exactly like the description and it is very comfortable when you get the right size. usually a size 8-10 in UK bottoms. I got a large due to having thick thighs, I would recommend the same if you have thick thighs. Item came very fast.
Customer –
Super Duper
Customer –
I just love it
N***a –
Super leggings even after washing it does not move I will recommend
M***e –
True size really good. I love it
D***y –
Pas mal du tout pour son prix, c’est un taille haute, le legging n’est pas du tout transparent. Prendre une taille au dessus
E***o –
Not transparent, I ordered a size L for caution but perfectly an M would have been ideal (I am 38) thick fabric looks very good, the only thing is that the letters are released to you just put it on, for me with no problems so it’s totally smooth. High shot. Fast shipping.
K***k –
Good
V***v –
Bellisimo
E***n –
Pretty but a pity that the bottom is not very tight.
G***l –
Me and piacciuto the material what nn mi and piacciuto and k and ttasparente seen the underpants the taken aposta black but nothing