Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***G –
thank you!
N***n –
Sizing is quite a lot smaller than ‘normal’ UK sizing
A***k –
As described
O***o –
Très bien bien taille
I***T –
Very nice size XL for T42
A***e –
Delighted, this little mid-season dress is superb!! I was afraid not to receive it because followed delayed in the end she is today thank you very much!
K***y –
It looks great like in the pictures, perfect that outfit I was thinking…
A***a –
Very beautiful! Has the side pockets, if you just gotta find a flaw fabric is very light but it doesn’t seem clear
M***r –
Pretty dress, the length is identical to the photo, but the material is really thin, almost transparent. Effect ”static electricity” that sticks to the skin very unpleasant. The elastic is a little too tight at the arms for me. It’s a shame, the print and the cut are really nice
Customer –
Order on 25.08, received on 2.09, very fast delivery! I ordered it in size S, knowing that I’m 1m57 for 48kg and it’s perfect! She gets to my ankle. The pattern is as in the picture of the description, it is a buttoned dress, 100% polyester with a belt, two pockets on the sides and the bottom of the elastic sleeves. She is very pretty, I’m really happy with my purchase!
U***a –
Beautiful dress really nice fabric and super fast delivery great customer service. Will be buying more from this store.
Customer –
Beautiful!,mut good
Customer –
The dress very cute cool material the size L is exact recommended.
T***h –
Beautiful dress
Customer –
small in the bust
I***n –
Very beautiful
J***s –
Zeer mooi aanraader bedankt
A***e –
took time, I guess it’s because of the Pandemic, but it was worth the wait. very beautiful dress. Ifs not cotton but I love it. very comfortable. I wanted a dress that was long enough and not tight fitting for meeting, this. As I’m getting older I start liking more loose fitting clothes for comfort. cant wait to wear my dress.
M***v –
The dress is good, I liked it. Synthetics, but the fabric is pleasant. The style is very successful, the length is wonderful. At 90-68-97, the height of 174 took L, so as not to tighten. Recommend!
Customer –
Excellent dress, light synthetic
C***r –
Very nice, quick delivery ( a month to Switzerland). I’m M and M is alright for the size.
D***s –
really happy with my purchase!
N***a –
dress is nice. XL fits size 42/44 EU. slightly tight in breast. long enough, 100% polyester. has 2 side pockets. sleeves 3/4.
Customer –
Very good value for money
S***o –
The dress is beautiful, I completely recommend it. I usually use M but checking the size chart I ordered an XL and is not big or small is perfect! It came with a little belt from the same cloth.
Customer –
vwry nice dress.Like in the foto,the store send it in 2 weeks.it is very soft and light,i am very happy with it.for size 96-75-100,i order an L,but it couod be an M asweel.
Customer –
Stunning very light and great for summer, perfect height and go a size bigger than your usual size if you like it loose I wear m but went for L
Customer –
Хорошее платье, качественно пошито, приятный к телу материал. Соответствие цена—качество. Однозначно рекомендую!
L***n –
Dress looks great. Used the size table and it fits perfectly.
Customer –
This is the third dress I bought from this store. Recommended.
L***n –
The dress is top. The finishes, the color, the patterns too. Very fast delivery. I recommend it.