Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of uniqistic.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***e –
exactly as described! good product for the price, i’m 5’8 and the s is short but perfect for my liking. would recommend anyone taller to go a size up purely for length! just over 2 weeks for NZ
Customer –
stunning dress!! love it
R***a –
Too bad the light closure is broken
I***r –
Perfect 🙂
U***j –
very beautiful suits my skin colour ❤️❤️❤️
S***r –
Fabric nice and soft, though it is not actual satin. Straps are thin and non adjustable but they fit me perfectly. Needs to be ironed a bit. No communication with store and it came right on time. Nice
H***h –
exactly as pictured
B***g –
the straps aren’t adjustable and the fabric is pretty thin which is really good for the summer. this can also be a pretty good layering piece. only complaint i have are the straps which are really thin and kind of cheap imo, i’m scared they might end up falling off or snap.
H***n –
very pretty nice material
A***s –
super cute but vv small!
M***u –
it’s a nice dress and fits well, I just don’t like the way the lace panel is sewn over the top of the dress rather than under the dress, the the lace paneling on the skirt part is like a rectangle. otherwise it’s a nice material and fit.
J***) –
it’s cute, everything is good but the straps are too long for me
C***r –
It is super cute and fits nicely
Customer –
item was shorter than expected and kinda makes me look boxy but overall it’s pretty cute
Customer –
Love this dress
A***s –
So so cute
A***r –
The dress is cute, had a few loose threads but nothing to worry about…my zipper was broke but the store responded quickly and we were able to make some arrangements
A***r –
Such a cute dress, very soft and silky, but very short !!! i got a medium and I’m 5,6ft would have to go up a size because I cant bend down lmao, but otherwise gorgeous, I love to wear it over turtle knecks or t-shirts to make it a bit more casual
C***r –
Thin material but very nice and soft, got held back in shipping and took really long to come
M***r –
was shorter and thinner than i thought but it’s a really good piece for layering!! i love it <3
Customer –
it’s really nice, the fabric is a bit stretchy but it fits well. i got a size small