Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***r –
Such a beautiful dress!
C***k –
The dress looks just like the photo ~ also were socks as gift settled: D
R***l –
really cute but definitely needs a belt
J***l –
Das Kleid ist wunderschön.
Customer –
Love it! I will surely take other orders with this store!
N***. –
magnifique
U***r –
This is a great dress! Very casual, made me really happy, they gave me socks 🙂
A***a –
I love love the dress. Thank you so much for delivering it in a nice condition. I will order again next time.
Customer –
Very nice little dress according to the description. She fits very well and the cut is pretty. The fabric is a little light, the dress will be worn more for the beautiful days avoiding the days of big heat. The store is very friendly, he sent me a message to inform me of the shipment and offered me a pair of sock. Thank you very much for this commercial gesture that pleases. For the price, there is really nothing to say!
R***u –
I took an XL for measures 104-84-104cm. It is a little tight on the chest area, so if you have a chest bigger than 105cm this dress is not recommended. The elastic is very extendable and can suit further than 85cm. Be aware if you have a big chest the elastic will fall under the chest not on the waistline, personally I like it this way. The dress lenght is just under the knees for 173cm. It is like shown in the picture. The store gave me socks as a gift and the package arrived sooner than expected.
L***h –
Perfect ! absolutely adorable
A***g –
very nice and friendly. 10/10 service
G***e –
Superbe! Merci!
K***a –
I have to get rid of elastic rubber in waist; is too tight
T***l –
Exactly like the picture and so incredibly cute!
A***r –
its literally perfect. the material is really nice and it is well made! im so glad i got this dress im in LOVE ❤❤
U***r –
Super beautiful dress I love it 🙂
P***d –
I love it! The material and color are good. I’m 1.60 and S fit me well!!