Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fashally.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***t –
This is really pretty and fits me well (US size 6)
K***a –
Mỏng
B***r –
this dress is very beautiful and quick delivery I love it thank you so much ❤
S***i –
Super beautiful dress conforms to the picture
Customer –
I love it!
U***i –
very nice…arrive. very safe pack…
U***t –
Very happy with product, fast shipping and packaged well.
I***a –
Nice dress. It’s OK))) my parameters: height 159 cm. 86/62/90 It came relatively quickly)
U***o –
Nice product,thank you very much
G***r –
product complies with the description of the recommended !!!!!!
U***s –
excellent, very fast delivery
U***a –
Thanks a lot. It’s great !!
U***a –
Perfect. Thank you!
D***y –
very good thank you !
U***n –
fast delivery , excellent
Haifaa Al shammari (verified owner) –
I love it soooo much
Everything is amazing
The fabric the color and the details ❤️❤️❤️❤️❤️
F***m –
Fits well, I had to cut some loose strands but overall it’s fine. Looks good. I’m 157cm and EU M size.
A***a –
Beautiful, I love it!
N***a –
Excellent dress, only heavy zipper fastens and the height of 173 slightly high waist
Customer –
Glitter dress! For such money is gorgeous. On my parameters 90/63/90 and height 178 The village is perfect. I did not notice any marriage, it does not stink, it came quite quickly. The fabric itself is light (chiffon), there is a petticoat. Photo with filter, so does not display the color correctly, but it as in the picture.
F***r –
Top like the picture
S***e –
sublime
K***k –
It is so nice and the size is fit. Thank you very much
L***l –
the dress fit well but ran small in the chest. if you are big breasted, order a size or two bigger
G***y –
Beautiful dress. Perfectly goes to the woman with shape that amincis. I’m doing 40 with pregnancy rounds. And this dress is just beautiful good size good length nice color. Just transparent in the back we see the straps supports throat. If chest too imposing the dress goes back in front and lets see the soitif only downside but me everything is niquel.
U***a –
The color is not so bright, dim. And so good
S***t –
Very nice dress, on the other hand a little fair when you have a little chest. I do 95C and although I can close the buttons on the front, it is better to leave them open and put a little garment underneath so as not to have a neckline too plunging: D Nice to wear fabric. Fast and neat shipping.
A***i –
Very cute dress, runs short on the bottom so I wore leggings under. Nice dress for spring and summer.
Customer –
joli wow j’adore
T***y –
Very nice dress, nice to wear. A little large at the bust for a small chest, although it is a size S. Delivered quickly. I’m happy with my purchase!